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Refund and Returns Policy

1. Overview

We want you to shop with confidence at NexGenTrend. If you are not fully satisfied with your purchase, we offer a fair and transparent return and refund process in accordance with the conditions below.

This policy applies to all orders placed through our website.

2. Return Eligibility

You may request a return if:

  • The item is damaged or defective on arrival

  • You received the wrong product

  • The product is unused, unopened, and in original packaging

  • The return request is made within 7 days of delivery

🚫 Items NOT eligible for return:

  • Used or washed products

  • Items without original packaging

  • Clearance or discounted sale items (if mentioned on product page)

  • Personalized/customized products

3. Return Process (Step-by-Step)

To initiate a return:

  1. Contact our support team at [your email / WhatsApp]

  2. Provide:

    • Order number

    • Product images (if damaged/wrong item)

    • Reason for return

  3. Our team will review your request within 24–48 hours

  4. If approved, you will receive return instructions

📦 Do NOT send items back without approval — they will not be accepted.

4. Refund Policy

Once your return is received and inspected:

  • Refunds are processed within 5–10 business days

  • Refunds will be issued via:

    • Bank transfer (Pakistan orders)

    • Original payment method (card/payments gateway orders)

💡 Important:
Shipping charges are non-refundable unless the error is from our side.

5. Exchange Policy

We also offer exchanges instead of refunds:

  • Exchange available for size, color, or product replacement (if stock available)

  • Must be requested within 7 days of delivery

  • Exchange shipping cost may apply (depending on reason)

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your bank/payment provider (processing delay is common)

  3. If still not received after 10 business days, contact us

7. Damaged or Wrong Item Policy

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide clear images/video proof

  • We will arrange replacement or refund at no extra cost

8. Order Cancellation

  • Orders can only be cancelled before dispatch

  • Once shipped, cancellation is not possible

9. Contact Us

For returns, refunds, or support:

📧 Email: info@gcc.nexgentrend.com
📱 WhatsApp: +923365055525
⏱ Response Time: 24–48 hours