{"id":11,"date":"2026-05-12T05:45:29","date_gmt":"2026-05-12T05:45:29","guid":{"rendered":"https:\/\/gcc.nexgentrend.com\/?page_id=11"},"modified":"2026-05-12T05:50:54","modified_gmt":"2026-05-12T05:50:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gcc.nexgentrend.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<nav aria-label=\"Chat history\" data-scrolled-from-end=\"\">\n\u00a0<br \/>\n<\/nav>\n<p><main id=\"main\"><\/p>\n<section dir=\"auto\" data-turn-id=\"request-WEB:3a9b246f-c72c-4daf-8f4f-a28f5a6cba6a-0\" data-turn-id-container=\"request-WEB:3a9b246f-c72c-4daf-8f4f-a28f5a6cba6a-0\" data-testid=\"conversation-turn-2\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<hr data-start=\"317\" data-end=\"320\" \/>\n<h2 data-section-id=\"v7scl5\" data-start=\"351\" data-end=\"365\">1. Overview<\/h2>\n<p data-start=\"366\" data-end=\"571\">We want you to shop with confidence at\u00a0<strong data-start=\"405\" data-end=\"420\">NexGenTrend<\/strong>. If you are not fully satisfied with your purchase, we offer a fair and transparent return and refund process in accordance with the conditions below.<\/p>\n<p data-start=\"573\" data-end=\"634\">This policy applies to all orders placed through our website.<\/p>\n<hr data-start=\"636\" data-end=\"639\" \/>\n<h2 data-section-id=\"iqu7oe\" data-start=\"641\" data-end=\"665\">2. Return Eligibility<\/h2>\n<p data-start=\"666\" data-end=\"694\">You may request a return if:<\/p>\n<ul data-start=\"696\" data-end=\"906\">\n<li data-section-id=\"xowzrl\" data-start=\"696\" data-end=\"745\">\n<p data-start=\"698\" data-end=\"745\">The item is\u00a0<strong data-start=\"710\" data-end=\"745\">damaged or defective on arrival<\/strong><\/p>\n<\/li>\n<li data-section-id=\"15r92mt\" data-start=\"746\" data-end=\"782\">\n<p data-start=\"748\" data-end=\"782\">You received the\u00a0<strong data-start=\"765\" data-end=\"782\">wrong product<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1jemkpk\" data-start=\"783\" data-end=\"847\">\n<p data-start=\"785\" data-end=\"847\">The product is\u00a0<strong data-start=\"800\" data-end=\"847\">unused, unopened, and in original packaging<\/strong><\/p>\n<\/li>\n<li data-section-id=\"12wnbn9\" data-start=\"848\" data-end=\"906\">\n<p data-start=\"850\" data-end=\"906\">The return request is made within\u00a0<strong data-start=\"884\" data-end=\"906\">7 days of delivery<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"908\" data-end=\"941\">\ud83d\udeab Items NOT eligible for return:<\/p>\n<ul data-start=\"942\" data-end=\"1113\">\n<li data-section-id=\"zxi3wm\" data-start=\"942\" data-end=\"969\">\n<p data-start=\"944\" data-end=\"969\">Used or washed products<\/p>\n<\/li>\n<li data-section-id=\"ifdzus\" data-start=\"970\" data-end=\"1006\">\n<p data-start=\"972\" data-end=\"1006\">Items without original packaging<\/p>\n<\/li>\n<li data-section-id=\"1ostwzs\" data-start=\"1007\" data-end=\"1076\">\n<p data-start=\"1009\" data-end=\"1076\">Clearance or discounted sale items (if mentioned on product page)<\/p>\n<\/li>\n<li data-section-id=\"1g0j0z8\" data-start=\"1077\" data-end=\"1113\">\n<p data-start=\"1079\" data-end=\"1113\">Personalized\/customized products<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1115\" data-end=\"1118\" \/>\n<h2 data-section-id=\"femf9f\" data-start=\"1120\" data-end=\"1155\">3. Return Process (Step-by-Step)<\/h2>\n<p data-start=\"1157\" data-end=\"1178\">To initiate a return:<\/p>\n<ol data-start=\"1180\" data-end=\"1454\">\n<li data-section-id=\"pj25y1\" data-start=\"1180\" data-end=\"1238\">\n<p data-start=\"1183\" data-end=\"1238\">Contact our support team at\u00a0<strong data-start=\"1211\" data-end=\"1238\">[your email \/ WhatsApp]<\/strong><\/p>\n<\/li>\n<li data-section-id=\"pshq3s\" data-start=\"1239\" data-end=\"1341\">\n<p data-start=\"1242\" data-end=\"1250\">Provide:<\/p>\n<ul data-start=\"1254\" data-end=\"1341\">\n<li data-section-id=\"1jmsjc5\" data-start=\"1254\" data-end=\"1270\">\n<p data-start=\"1256\" data-end=\"1270\">Order number<\/p>\n<\/li>\n<li data-section-id=\"p9v7an\" data-start=\"1274\" data-end=\"1316\">\n<p data-start=\"1276\" data-end=\"1316\">Product images (if damaged\/wrong item)<\/p>\n<\/li>\n<li data-section-id=\"cpnfb1\" data-start=\"1320\" data-end=\"1341\">\n<p data-start=\"1322\" data-end=\"1341\">Reason for return<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-section-id=\"214vgm\" data-start=\"1342\" data-end=\"1401\">\n<p data-start=\"1345\" data-end=\"1401\">Our team will review your request within\u00a0<strong data-start=\"1386\" data-end=\"1401\">24\u201348 hours<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1c1qu8\" data-start=\"1402\" data-end=\"1454\">\n<p data-start=\"1405\" data-end=\"1454\">If approved, you will receive return instructions<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1456\" data-end=\"1527\">\ud83d\udce6 Do NOT send items back without approval \u2014 they will not be accepted.<\/p>\n<hr data-start=\"1529\" data-end=\"1532\" \/>\n<h2 data-section-id=\"2l841\" data-start=\"1534\" data-end=\"1553\">4. Refund Policy<\/h2>\n<p data-start=\"1555\" data-end=\"1598\">Once your return is received and inspected:<\/p>\n<ul data-start=\"1600\" data-end=\"1778\">\n<li data-section-id=\"18upjj6\" data-start=\"1600\" data-end=\"1653\">\n<p data-start=\"1602\" data-end=\"1653\">Refunds are processed within\u00a0<strong data-start=\"1631\" data-end=\"1653\">5\u201310 business days<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1nnspf9\" data-start=\"1654\" data-end=\"1778\">\n<p data-start=\"1656\" data-end=\"1683\">Refunds will be issued via:<\/p>\n<ul data-start=\"1686\" data-end=\"1778\">\n<li data-section-id=\"v0m4oy\" data-start=\"1686\" data-end=\"1719\">\n<p data-start=\"1688\" data-end=\"1719\">Bank transfer (Pakistan orders)<\/p>\n<\/li>\n<li data-section-id=\"19nefky\" data-start=\"1722\" data-end=\"1778\">\n<p data-start=\"1724\" data-end=\"1778\">Original payment method (card\/payments gateway orders)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"1780\" data-end=\"1868\">\ud83d\udca1 Important:<br \/>Shipping charges are\u00a0<strong data-start=\"1815\" data-end=\"1833\">non-refundable<\/strong>\u00a0unless the error is from our side.<\/p>\n<hr data-start=\"1870\" data-end=\"1873\" \/>\n<h2 data-section-id=\"j6y8n9\" data-start=\"1875\" data-end=\"1896\">5. Exchange Policy<\/h2>\n<p data-start=\"1897\" data-end=\"1940\">We also offer exchanges instead of refunds:<\/p>\n<ul data-start=\"1942\" data-end=\"2130\">\n<li data-section-id=\"1wzhafq\" data-start=\"1942\" data-end=\"2023\">\n<p data-start=\"1944\" data-end=\"2023\">Exchange available for size, color, or product replacement (if stock available)<\/p>\n<\/li>\n<li data-section-id=\"11ttzzc\" data-start=\"2024\" data-end=\"2073\">\n<p data-start=\"2026\" data-end=\"2073\">Must be requested within\u00a0<strong data-start=\"2051\" data-end=\"2073\">7 days of delivery<\/strong><\/p>\n<\/li>\n<li data-section-id=\"58z4lt\" data-start=\"2074\" data-end=\"2130\">\n<p data-start=\"2076\" data-end=\"2130\">Exchange shipping cost may apply (depending on reason)<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2132\" data-end=\"2135\" \/>\n<h2 data-section-id=\"33oi91\" data-start=\"2137\" data-end=\"2166\">6. Late or Missing Refunds<\/h2>\n<p data-start=\"2167\" data-end=\"2207\">If you haven\u2019t received your refund yet:<\/p>\n<ol data-start=\"2209\" data-end=\"2374\">\n<li data-section-id=\"da96kq\" data-start=\"2209\" data-end=\"2243\">\n<p data-start=\"2212\" data-end=\"2243\">Check your bank account again<\/p>\n<\/li>\n<li data-section-id=\"mcj8ky\" data-start=\"2244\" data-end=\"2312\">\n<p data-start=\"2247\" data-end=\"2312\">Contact your bank\/payment provider (processing delay is common)<\/p>\n<\/li>\n<li data-section-id=\"11d9jl1\" data-start=\"2313\" data-end=\"2374\">\n<p data-start=\"2316\" data-end=\"2374\">If still not received after 10 business days, contact us<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2376\" data-end=\"2379\" \/>\n<h2 data-section-id=\"113bwew\" data-start=\"2381\" data-end=\"2415\">7. Damaged or Wrong Item Policy<\/h2>\n<p data-start=\"2416\" data-end=\"2462\">If you receive a damaged or incorrect product:<\/p>\n<ul data-start=\"2464\" data-end=\"2600\">\n<li data-section-id=\"fy6bj5\" data-start=\"2464\" data-end=\"2508\">\n<p data-start=\"2466\" data-end=\"2508\">Contact us within\u00a0<strong data-start=\"2484\" data-end=\"2508\">48 hours of delivery<\/strong><\/p>\n<\/li>\n<li data-section-id=\"67wyz0\" data-start=\"2509\" data-end=\"2543\">\n<p data-start=\"2511\" data-end=\"2543\">Provide clear images\/video proof<\/p>\n<\/li>\n<li data-section-id=\"11vljr4\" data-start=\"2544\" data-end=\"2600\">\n<p data-start=\"2546\" data-end=\"2600\">We will arrange replacement or refund at no extra cost<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2602\" data-end=\"2605\" \/>\n<h2 data-section-id=\"18l1okq\" data-start=\"2607\" data-end=\"2631\">8. Order Cancellation<\/h2>\n<ul data-start=\"2632\" data-end=\"2727\">\n<li data-section-id=\"132u6yw\" data-start=\"2632\" data-end=\"2682\">\n<p data-start=\"2634\" data-end=\"2682\">Orders can only be cancelled\u00a0<strong data-start=\"2663\" data-end=\"2682\">before dispatch<\/strong><\/p>\n<\/li>\n<li data-section-id=\"rhzsqd\" data-start=\"2683\" data-end=\"2727\">\n<p data-start=\"2685\" data-end=\"2727\">Once shipped, cancellation is not possible<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2729\" data-end=\"2732\" \/>\n<h2 data-section-id=\"oosh78\" data-start=\"2734\" data-end=\"2750\">9. Contact Us<\/h2>\n<p data-start=\"2751\" data-end=\"2784\">For returns, refunds, or support:<\/p>\n<p data-start=\"2786\" data-end=\"2878\">\ud83d\udce7 Email: info@gcc.nexgentrend.com<br data-start=\"2818\" data-end=\"2821\" \/>\ud83d\udcf1 WhatsApp: +923365055525<br data-start=\"2847\" data-end=\"2850\" \/>\u23f1 Response Time: 24\u201348 hours<\/p>\n<hr data-start=\"2880\" data-end=\"2883\" \/>\n<\/section>\n<p><\/main><br \/>\n\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 1. Overview We want you to shop with confidence at\u00a0NexGenTrend. If you are not fully satisfied with your purchase, we offer a fair and transparent return and refund process in accordance with the conditions below. This policy applies to all orders placed through our website. 2. Return Eligibility You may request a return if: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":3,"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":7384,"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/7384"}],"wp:attachment":[{"href":"https:\/\/gcc.nexgentrend.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}